Battalion 1 Chief: “Battalion 1 to Manhattan.”

Manhattan Dispatch: “Battalion 1, k.”

Battalion 1 Chief: “We just had a plane crash into the upper floor of the World Trade Center. Transmit a 2nd Alarm and start re-located companies into the area.”

Manhattan Dispatch: “10-4 [message received], Battalion 1.”

— New York City Fire Department Battalion 1 Chief Joseph Pfeiffer